FAQ
What do I need to know before ordering a custom piece?
All custom and personalized jewelry is made-to-order and considered a final sale.
Custom orders cannot be canceled or modified after they are placed, and they are non-returnable.
You will be charged at the time of purchase.
Production times vary — you can find the estimated production timeline on each product page.
If you have any questions about your custom piece, please contact us at info@mycharmlab.com.
What if I want to return my order?
No problem! We offer a 15-days risk-free return policy on our website. Please notice that returns must be in original packaging and condition with receipt. If the returned item is not in the acceptable condition it will be refused acceptance.
If you receive a damaged product, do not throw away the packaging. Please contact us immediately at buildcreatestudio.service@gmail.com We will deal with it without a doubt.
What currency can I pay in?
The currency shown on the page is EUR (€). If the currency used in your area is not EUR (€), please don't worry. When you settle the payment, your credit card company will convert the EUR (€) price to your country's currency at the current currency rate.
Is this jewelry waterproof?
Yes. Our jewelry is made from high-quality stainless steel and coated with durable18K gold using advanced PVD technology, making it waterproof and suitable for everyday wear. You can wear it while showering, swimming, or exercising without worrying about losing its shine.
Will the jewelry tarnish or change color?
No. Ourtarnish-resistant stainless steel jewelryis designed to keep its color and shine for a long time. The advanced gold plating process creates a strong protective layer that prevents fading and discoloration.
Is the jewelry safe for sensitive skin?
Yes. Stainless steel jewelry is generallyhypoallergenic and safe for sensitive skin. It does not contain harmful metals that commonly cause irritation.
Can I wear this jewelry every day?
Absolutely. Our pieces are designed aseveryday jewelry— lightweight, durable, and comfortable enough to wear all day while maintaining their elegant look.
How should I care for my jewelry?
To keep your jewelry looking its best, we recommend gently cleaning it with a soft cloth. While the jewelry is waterproof and durable, storing it in a jewelry pouch when not in use will help preserve its shine for even longer.
Shipping
⏱ How long will it take to get my order?
Orders are processed within 1–2 business days. Delivery usually takes:
- US / Europe / Canada: 6–10 business days
- Australia / New Zealand: 12–14 business days
- Asia / Africa / Central & South America: 8–14 business days
📦 Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order anytime using the link provided.
🚚 When can I receive my order(s)?Theestimated arrival time= Processing Time (1–2 business days) + Shipping Time (based on your location).